In 2017 our team in liaison with Newham Clinical Commissioning Group (NCCG) and the Care Quality Commission, delivered a number of unannounced visits to local GP surgeries to review patient access and quality of service received.
In June 2017 our team delivered an Enter & View project to review the food and meal time support that was offered to patients at the Newham University Hospital.
Following the lead of Healthwatch England’s national focus on maternity care, we were keen to learn about women’s experiences of maternity services in Newham, therefore we designated maternity services as a priority area for review.
In October 2016, Newham CCG commissioned our team to learn about the patient experience and feedback on the Latent Tuberculosis Infection screening service (LTBI) in Newham.
This was an announced Enter and View (E&V) visit undertaken by our team of trained volunteers as part of a programme to look at a range of homes within the London Borough of Newham, to obtain a better idea of the quality of care provided.