The survey was set up by the Newham’s Black, Asian and Minority Ethnic Disproportionality Test, Trace & Isolate group in partnership with Healthwatch Newham and Newham Public health.
We conducted a mystery shopping exercise in November 2020, contacting all dental practices in Newham, to understand whether patients could secure an NHS emergency appointment and whether practices are registering new NHS patients.
We launched an online survey at the end of April in partnership with Healthwatch Tower Hamlets and Waltham Forest which has so far received 187 responses from Newham residents.
The visits are carried out by trained Healthwatch volunteers. The volunteers will speak to service users, staff, relatives and carers, and will observe how the service is delivered, and the general environment in which it takes place.
We conducted a review of dental practices across Newham in 2017 to investigate the availability of routine NHS dentist appointments, following feedback that residents were finding difficult to secure an appointment.
This was an announced Enter and View (E&V) visit, part of a planned strategy to assess the quality of supported living homes in the London Borough of Newham.