News and reports

We conducted a mystery shopping exercise in November 2020, contacting all dental practices in Newham, to understand whether patients could secure an NHS emergency appointment and whether practices are registering new NHS patients.

Between October 2019 and February 2020, we engaged with 57 carers using a combination of online questionnaires, interviews, and focus groups.

The visits are carried out by trained Healthwatch volunteers. The volunteers will speak to service users, staff, relatives and carers, and will observe how the service is delivered, and the general environment in which it takes place.

Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2019-20

Over 50 people attended our public event on the 6th February 2020 at Canning Town Library, to find out about changes and updates from local services.

We conducted a review of dental practices across Newham in 2017 to investigate the availability of routine NHS dentist appointments, following feedback that residents were finding difficult to secure an appointment.

This was an announced Enter and View (E&V) visit, part of a planned strategy to assess the quality of supported living homes in the London Borough of Newham.

Young people previously revealed experiencing barriers to access mental health services. In 2019, our team used focus groups and questionnaires to understand the experiences of young people using mental health support services.

Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2018-19

Healthwatch England secured funding to ensure local Healthwatch can support public engagement on the NHS Long Term Plan and contribute to the development of a local plan in the East London Health and Care Partnership.

We conducted a service review of 29 dental practices across Newham in January 2017 and again in August 2017 to investigate the availability of routine NHS dentist appointments.

We select the locations liaising with local residents, Newham Council Adult Social Care staff and the Care Quality Commission. We carried out visits to 8 services, with 3 further visits planned for November and December 2018.