The Experience of GP Services in Newham: Key Trends and Insights
Healthwatch Newham has gathered feedback from 1,824 people to assess the experiences of GP services between July 2023 and June 2024. The report highlights both positive aspects and areas for improvement in patient care, service access, and communication.
Key Findings
- Positive Experiences: The majority of patients reported receiving high-quality, compassionate care. Clinics such as Church Road Health, Claremont Clinic, Upton Lane Medical Centre, and Woodgrange Medical Centre received notable praise.
- Service Access Challenges: Many patients struggle with booking appointments, long waiting times, and telephone access. Satisfaction in this area has declined by 2%, with complaints about appointment availability increasing by 3%.
- Staff Attitude and Treatment: While clinicians are generally praised for their professionalism, reception staff receive frequent criticism. Complaints about treatment and staff attitudes have risen slightly this quarter.
- Administrative and Communication Issues: Patients express frustration over inefficient administration, communication gaps, and difficulties with repeat prescriptions and test results. However, complaints about administration have decreased by 2%.
Looking Ahead
The findings suggest a need for improvements in service access, communication, and staff training. Addressing these concerns could enhance patient satisfaction and healthcare experiences across Newham.
