Our team visited the foot health clinic at University of East London, Clinical Education Building, 1 Ferns Road to find out about patients’ referral pathway experiences as part of our joint Quality Assurance Project with NCCG.
As part of the Quality Matters initiative, Healthwatch England recently developed a toolkit for care services and councils to work with local Healthwatch to improve the way complaints are handled at a local level.
Our team visited the Continence Care Service in Romford Road with the purpose of finding out about patients referral pathway experiences as part of our joint Quality Assurance project with Newham Clinical Commissioning Group (CCG).
This research project, carried out by Newham Older People’s Reference Group (OPRG), aimed to gather feedback from older people living Newham about their experiences of accessing GP services and what the obstacles they face in Newham.